Status, Challenges and Trends in Videoconferencing Platforms


  • Ana-Maria Suduc Valahia University of Targoviste, Romania
  • Mihai Bizoi Valahia University of Targoviste, Romania
  • Florin Gheorghe Filip Romanian Academy, Romania



collaboration technologies, decision support platforms, pandemic, virtual meetings


Although videoconferencing platforms were a growing market even before the Covid-19 pandemic, they became very popular and widely used within weeks of the beginning of the pandemic. The compulsion of social distancing, lockdown, the need to work from home have led to an exponential demand for videoconferencing applications and an adaptation of the way we carry out our current activities such as work, decision-making, communicating with family and colleagues, or education. With the diversification of the categories of users of videoconferencing systems and the contexts in which they were used, many other needs have emerged and the demand to adapt these platforms, both in terms of ease of use and functionality, as well as security. Videoconferencing systems are no longer meant only for decision-makers or trainers, but also for general public. This paper reviews various data regarding the use of videoconferencing systems in recent years, a number of problems encountered by users, and expected trends in the future.


Abdalslam, A. (2023, April 13). 340+ Google Workspace Statistics, Trends And Facts 2023, [Online]. Available:, Accesed on April 2023

Brandl, R. (2023, Jan 4), The Most Popular Video Call Conferencing Platforms Worldwide, [Online]. Available:, Accesed on Feb 2023.

Brnakova, J. (2023, March 10), Comparing top video conferencing tools: Google Meet vs. Zoom vs. Teams, [Online]. Available on Revolgy: conferencing-tools-google-meet-zoom-microsoft-teams, Accesed on May 2023.

Cai, Y., Feifei, J. F., Jinpei, L. J., Ligang, Z., & Zhifu, T. (2023). A survey of collaborative decision-making: Bibliometrics, preliminaries, methodologies, applications and future directions Engineering Applications of Artificial Intelligence, 122, 2023.

Codagnone, C. (2022). The Platform Economy After COVID-19: Regulation and the Precautionary Principle, In H. Werthner, E. Prem, E. Lee, & C. Ghezzi (Eds.), Perspectives on Digital Humanism, Springer, Cham, 2022.

Dhingra, A. (2020, Oct 12), Collaboration in the Age of AI: How Cisco is Pioneering the Use of AI and Emerging Technology Within Collaboration, [Online]. Available: pioneering-the-use-of-ai-and-emerging-technology-within-collaboration/, Accesed on Feb 2023.

Enderle, R. (2022, Oct 13), The Microsoft-Cisco Teams collaboration could create an interoperability revolution, [Online]. Available: cisco-teams-collaboration-could-create-an-interoperability-revolution.html, Accesed on Feb 2023.

Filip, F. G., Zamfirescu, C. B., & Ciurea, C. (2017). Computer-Supported Collaborative Decision- Making, Springer, Cham, 2017.

Filip, F.G. (2021). Automation and computers and their contribution to human well-being and resilience, Studies in Informatics and Control, 30(4), 5-18, 2021.

Filip, F.G. (2022). Collaborative Decision-Making: Concepts and Supporting Information and Communication Technology Tools and Systems, International Journal of Computers Communications & Control, 17(2), 2022.

Hogarth, I. (2023, April 13). We must slow down the race to God-like AI, [Online]. Available on Financial Times:, Accesed on May 2023.

Indah, K. (2023, March 1). How Many People Use GoogleWorkspace in 2023? (NEW Stats), [Online]. Available on Earthweb:, Accesed on April 2023.

Intellect Data. (2021, june 14). Video Conferencing and Collaboration: The Role of AI in Shaping the Future, [Online]. Available: role-of-ai-in-shaping-the-future/, Accesed on Aug 2022.

Iversen, B., Nadella, S., & Hood, A. (2023, January 24).. Microsoft FY23 Second Quarter Earnings Conference Call, [Online]. Available on Microsoft: Investor/events/FY-2023/earnings-fy-2023-q2.aspx, Accesed on April 2023.

Karl, K. A., Peluchette, J. V., & Aghakhani, N. (2022). Virtual Work Meetings During the COVID-19 Pandemic: The Good, Bad, and Ugly, Small Group Research, 53(3), 343-365, 2022.

Kini, S. (2021, June 9). 16 billion minutes of noisy distractions disappeared!, [Online]. Available:, Accesed on Feb 2023.

Lee, M., Lee, S., Park, W., & Lee, S. (2022). Distracting Moments in Videoconferencing: A Look Back at the Pandemic Period, CHI '22: Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems, pp. 1-21, New Orleans, 2022.

Mendes, P. R., Vieira, E. S., Almeida de Freitas, P. V., Busson, A. J., Guedes, A. L., Salles Soares Neto, C., & Colcher, S. (2020). Shaping the Video Conferences of Tomorrow With AI, Companion Proceedings of the 26th Brazilian Symposium on Multimedia and Web, São Luís, Brazil, 2020.

Minute Solutions. (2020, Sep 16). Benefits of Virtual Meetings, [Online]. Available:, Accesed on Feb 2023.

Mucha, T., & Seppälä, T. (2020). Artificial Intelligence Platforms - A New Research Agenda for Digital Platform Economy, [Online]. Available:, Accesed on April 2023.

Narcisi, G. (2022, Oct 25). Cisco Webex Furthers Hybrid Work With New Features; Apple, Microsoft Partnerships, [Online]. Available: hybrid-work-with-new-features-apple-microsoft-partnerships?itc=refresh, Accesed on Feb 2023.

Ojo, S. (2022, June 18). Zoom vs. Microsoft Teams vs. Google Meet: Which Top Videoconferencing App Is Best? [Online]. Available: meet/, Accesed on Jul 2022.

Owl Labs. (2020). State of Remote Work 2020, [Online]. Available:, Accesed on May 2023.

Pot, J. (2022, May 11). The best video conferencing software for teams in 2022, [Online]. Available:, Accesed on July 2022.

Precedence Research. (2022, June). Video Conferencing Market - Global Industry Analysis, Size, Share, Growth, Trends, Regional Outlook, and Forecast 2022-2030, [Online]. Available:, Accesed on Feb 2023.

Reed, M., Cappel, T., & Raay, P. V. (2022, May 2). What is Video Conferencing Interoperability?, [Online]. Available:, Accesed on Feb 2023.

Rowen, C. (2021, June 24). The latest Webex AI features empowering the future of work, [Online]. Available: future-of-work/, Accesed on Feb 2023.

Sadler, M. (2021, Jul 1). 84 Current Video Conferencing Statistics for the 2021 Market. (TrustRadius), [Online]. Available: trends, Accesed on May 2023.

Sava, J. A. (2022, Nov 22). Work from home & remote work - Statistics & Facts. (, [Online]. Available: work/#topicOverview, Accesed on Feb 2023.

Sava, J. A. (2023, February 6). Video meeting challenges experienced when working remotely worldwide in 2021, by category, [Online]. Available:, Accesed on Feb 2023.

SkoolBeep. (2023). Zoom Vs Google Meet Vs Microsoft - Which is the best option for School?, [Online]. Available: which-is-the-best-option-for-school/, Accesed on May 2023.

Smart Systems. (2022, Nov 9). 33 Fascinating Video Conferencing Statistics, [Online]. Available:, Accesed on Feb 2023.

Suduc, A. M., Bizoi, M., & Filip, F. G. (2009). Exploring Multimedia Web Conferencing, Informatica Economica, 13(3), 5-17, 2009.

Suduc, A.-M., & Bizoi, M. (2022). AI shapes the future of web conferencing platforms, Procedia Computer Science, 214, 288-294, 2022.

Sydow, L. (2020, March 30). Video Conferencing Apps Surge from Coronavirus Impact, [Online]., Accesed on Jul 2022.

The Economist. (2023, April 28). Yuval Noah Harari argues that AI has hacked the operating system of human civilization, [Online]. Available on The Economit: 2023/04/28/yuval-noah-harari-argues-that-ai-has-hacked-the-operating-system-ofhuman- civilisation, Accesed on May 2023.

Vailshery, L. S. (2022, Oct 12). Global market share of videoconferencing software 2022, by program, [Online]. Available: share/, Accesed on Feb 2023.

Vailshery, L. S. (2022, August 1). Zoom Video Communications, Inc. - Statistics & Facts, [Online]. Available: topicOverview, Accesed on Feb 2023.

Webex by Cisco. (2022). Join any meeting on Webex Devices, [Online]. Available: 4462.pdf, Accesed on Feb 2023.

Additional Files



Most read articles by the same author(s)

Obs.: This plugin requires at least one statistics/report plugin to be enabled. If your statistics plugins provide more than one metric then please also select a main metric on the admin's site settings page and/or on the journal manager's settings pages.