A Metrics-based Diagnosis Tool for Enhancing Innovation Capabilities in SMEs

Juan Sepulveda, Javier Gonzalez, Miguel Alfaro, Mauricio Camargo

Abstract


Innovation doubtless represents a main strategic lever for the development of small and medium enterprises (SMEs) in many industrial sectors and it comprises new techniques, new products and new processes, as well as new services which lead to better customer service and revenue. However, the basic question of how well the company is equipped with the necessary practices, methodologies, people, and beliefs, is far from being completely answered yet. In this paper, a metrics-based diagnosis tool for measuring and enhancing the innovation capabilities in SMEs is presented along with a set of preliminary results from case-based studies at the local industry. In this paper we propose a new method by studying the competences of SMEs in concepts tied to innovation and by using a specified framework. As a first step, all of the necessary information by using questionnaires with verbal-scales evaluations is compiled. Second, we use a non-compensatory flow-based sorting method with central profiles to identify the current level and to classify the company into predefined levels. Third, a detailed analysis of the obtained values is performed in order to make a personalized recommendation.

Keywords


technological innovation, multicriteria decision making, classification methods

Full Text:

PDF

References


Kerssens-van Drongelen, I.C. and Bilderbeek, J., R&D performance measurement: more than choosing a set of metrics, R& D Management vol 29, nş1, p. 35-46, 1999

Koberg C., Detienne D., Heppard k.,An empirical test of environmental, organizational, and process factors affecting incremental and radical innovation, Journal of High Technology Management Research 14 p 21-45, 2002
http://dx.doi.org/10.1016/S1047-8310(03)00003-8

Adams, R., Bessant, J., Phelps, R., Innovation management measurement: A review, International Journal of Management Reviews, vol 8 , nş1, p. 21-47. 2006

Bremser W., Barsky N., Utilizing the balanced scorecard for R&D 5 performance measurement, Management vol 34 nş3, p. 229-238, 2004

Wang C.,Lu I., Chen I, Evaluating firm technological innovation 15 capability under uncertainty, Technovation vol 28, p. 349-, 2008

Chiesa, V., Coughlan, P., Voss, C.A., Development of a technical innovation audit, Journal of Product Innovation Management 13 (2), p 105-136, 1996
http://dx.doi.org/10.1016/0737-6782(95)00109-3

Becheikh N., Landry, R., Amara, N., Lessons from innovation empirical studies in the manufacturing sector: A systematic review of the literature from 1993-2003, Technovation, vol 26, nş5-6, p. 644-664,2005

Cormican k.,Sullivan D.,Auditing best practice for effective product innovation management, Technovation vol 24, p. 819-829, 2004
http://dx.doi.org/10.1016/S0166-4972(03)00013-0

Boly, V., Ingénierie de l'innovation : organisation et methodologies des entreprises innovantes, Lavoisier, Paris, France, 2004

Corona A. José Ramón, Innovation et metrologie : une approche en terme d'Indice d'Innovation Potentielle, Thčse de Doctorat, Institut Nationale Polytechnique de Lorraine, février, 2005

Godet, M., Manuel de prospective stratégique. Tome 2. L'art et la methode, Ed. Dunod, Paris, France, 1997

Morel L., Camargo M.,Comparison of multicriteria analysis techniques to improve the innovation process measurement, IAMOT 2006, Beijing, China, 8 pages, may 22-26

Assielou G, Metrologie des processus d'innovation, thčse de Doctorat, Institut Nationale Polytechnique de Lorraine, 2008

Camargo M., Morel L., Fonteix C., Evolutionary based methodology to integrate product innovation degree on a firm technological strategy, IAMOT 2007 Proceedings

Nemery P, Lamboray C. FlowSort: a flow-based sorting method with limiting or central profiles, TOP 16:90-113, Springer-Verlag, 2008




DOI: https://doi.org/10.15837/ijccc.2010.5.2255



Copyright (c) 2017 Juan Sepulveda, Javier Gonzalez, Miguel Alfaro, Mauricio Camargo

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

CC-BY-NC  License for Website User

Articles published in IJCCC user license are protected by copyright.

Users can access, download, copy, translate the IJCCC articles for non-commercial purposes provided that users, but cannot redistribute, display or adapt:

  • Cite the article using an appropriate bibliographic citation: author(s), article title, journal, volume, issue, page numbers, year of publication, DOI, and the link to the definitive published version on IJCCC website;
  • Maintain the integrity of the IJCCC article;
  • Retain the copyright notices and links to these terms and conditions so it is clear to other users what can and what cannot be done with the  article;
  • Ensure that, for any content in the IJCCC article that is identified as belonging to a third party, any re-use complies with the copyright policies of that third party;
  • Any translations must prominently display the statement: "This is an unofficial translation of an article that appeared in IJCCC. Agora University  has not endorsed this translation."

This is a non commercial license where the use of published articles for commercial purposes is forbiden. 

Commercial purposes include: 

  • Copying or downloading IJCCC articles, or linking to such postings, for further redistribution, sale or licensing, for a fee;
  • Copying, downloading or posting by a site or service that incorporates advertising with such content;
  • The inclusion or incorporation of article content in other works or services (other than normal quotations with an appropriate citation) that is then available for sale or licensing, for a fee;
  • Use of IJCCC articles or article content (other than normal quotations with appropriate citation) by for-profit organizations for promotional purposes, whether for a fee or otherwise;
  • Use for the purposes of monetary reward by means of sale, resale, license, loan, transfer or other form of commercial exploitation;

    The licensor cannot revoke these freedoms as long as you follow the license terms.

[End of CC-BY-NC  License for Website User]


INTERNATIONAL JOURNAL OF COMPUTERS COMMUNICATIONS & CONTROL (IJCCC), With Emphasis on the Integration of Three Technologies (C & C & C),  ISSN 1841-9836.

IJCCC was founded in 2006,  at Agora University, by  Ioan DZITAC (Editor-in-Chief),  Florin Gheorghe FILIP (Editor-in-Chief), and  Misu-Jan MANOLESCU (Managing Editor).

Ethics: This journal is a member of, and subscribes to the principles of, the Committee on Publication Ethics (COPE).

Ioan  DZITAC (Editor-in-Chief) at COPE European Seminar, Bruxelles, 2015:

IJCCC is covered/indexed/abstracted in Science Citation Index Expanded (since vol.1(S),  2006); JCR2016: IF=1.374. .

IJCCC is indexed in Scopus from 2008 (CiteScore 2017 = 1.04; SNIP2017 = 0.616, SJR2017 =0.326):

Nomination by Elsevier for Journal Excellence Award Romania 2015 (SNIP2014 = 1.029): Elsevier/ Scopus

IJCCC was nominated by Elsevier for Journal Excellence Award - "Scopus Awards Romania 2015" (SNIP2014 = 1.029).

IJCCC is in Top 3 of 157 Romanian journals indexed by Scopus (in all fields) and No.1 in Computer Science field by Elsevier/ Scopus.