System Selection and Performance Evaluation for Manufacturing Company’s ERP Adoption

  • Baozhuang Niu
  • Kanglin Chen School of Business Administration, South China University of Technology Guangzhou, 510640, P.R.China
  • Huizhong Huang Groupe Danone, Guangzhou, 510620, P.R.China
  • Yuan Li Lingnan College, Sun Yat-sen University Guangzhou, 510275, P.R.China
  • Lei Chen School of Business Administration, South China University of Technology Guangzhou, 510640, P.R.China

Abstract

Enterprise Resource Planning (ERP) system is an important investment for manufacturing companies that can affect their competitive advantages and operational performance. However, the implementation of ERP can be a complicated process, where many strategic decisions have to be made. We focus on two critical decisions in ERP implementation: (1) ERP system selection, and (2) ERP operational performance evaluation. For the former, we use Analytic Hierarchy Process (AHP) to design the key performance indicator (KPI) system. For the later, we combine AHP and Fuzzy Integrated Evaluation (FIE) methods to effectively evaluate the implementation of ERP. We use a typical industrial example and data analysis to illustrate our framework.

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Published
2017-04-23
How to Cite
NIU, Baozhuang et al. System Selection and Performance Evaluation for Manufacturing Company’s ERP Adoption. INTERNATIONAL JOURNAL OF COMPUTERS COMMUNICATIONS & CONTROL, [S.l.], v. 12, n. 3, p. 347-364, apr. 2017. ISSN 1841-9844. Available at: <http://univagora.ro/jour/index.php/ijccc/article/view/2062>. Date accessed: 06 july 2020. doi: https://doi.org/10.15837/ijccc.2017.3.2062.

Keywords

ERP system selection, ERP performance evaluation, analytic hierarchy process, fuzzy integrated evaluation, manufacturing companies