Decision Model for Assessing Healthcare ICT Support Implications: User Perception

Astrid M. Oddershede, Felisa M. Córdova, Rolando Carrasco, Francisco J. Watkins


This paper presents a multi-criteria decision model based upon user judgments
to assist the evaluation process of an Information and Communication Technology
(ICT) network system in health care to improve the quality of service (QoS).
Measuring quality in health care services is not an easy task, as there are many competing
goals involved, human, economic, communications technology, governmental
and others. Integrating multiple criteria decision analysis (MCDA) methodology with
modeling and simulation through Optimization Network Engineering Tool (OPNET)
platform permit to characterize main ICT user and identify priority applications to
examine network QoS requirements and implications. The proposed approach permitted
to identify the main users, to elaborate a profile and characterization of the
ICT support requirements according to their main daily task in answer to a service
requirement. The results generate evidence related to the important factors effecting
quality in hospital requirement as availability of services and the need for ubiquitous
access to integrated information. The stakeholder interface perception and resources
for ICT network support are investigated through a case study for Chilean hospitals.


MCDA, Decision support, User perception, ICT Healthcare

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Copyright (c) 2017 Astrid M. Oddershede, Felisa M. Córdova, Rolando Carrasco, Francisco J. Watkins

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